Privacy Policy
At Sophie & Matthew Toronto, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website and services.
If you have any questions about this Privacy Policy, you can contact us at:
Email: info@sophiematthewtoronto.com
Information We Collect
When you visit our website, place an order, or create an account, we may collect certain personal information that you voluntarily provide. This may include:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely by payment providers)
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IP address and device information
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Website activity and browsing behavior
This information allows us to process your order and improve your shopping experience.
How We Use Your Information
We use the information we collect for the following purposes:
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Processing and delivering your orders
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Providing customer service and support
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Sending updates regarding your order or account
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Improving our website, products, and services
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Preventing fraud and ensuring website security
We only use your personal information when necessary to operate our business and serve our customers effectively.
Sharing Information with Third Parties
Your personal information may be shared with trusted third-party service providers when necessary to operate our services. These may include:
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Payment processing providers
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Shipping and logistics partners
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Technology platforms that support our website
These third parties only receive the information required to perform their services and are required to handle your data securely and confidentially.
We may also disclose information if required to do so by law.
Data Retention
We do not retain your personal information longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.
When personal data is no longer required, it will be securely deleted.
Cookies
Our website uses cookies to enhance functionality, analyze visitor behavior, and improve our services.
Cookies help us:
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Improve website performance
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Understand how visitors interact with our website
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Provide a better and more personalized shopping experience
You can manage or disable cookies through your browser settings at any time.
Your Rights
You have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate data
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Request deletion of your personal data
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Object to the processing of your data
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Request data portability
To exercise any of these rights, please contact us at:
Contact Information
If you have questions or concerns about this Privacy Policy or the way your data is handled, please contact us:
Sophie & Matthew Toronto
Email: info@sophiematthewtoronto.com