Shipping & Delivery Policy

At Sophie & Matthew Toronto, we aim to deliver your order as quickly and carefully as possible. Below you will find all the information regarding our shipping and delivery process.

If you have any questions regarding shipping, please contact us at:
info@sophiematthewtoronto.com

Processing Time

All orders are processed within 1–3 business days after payment has been successfully completed.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor the progress of your delivery.

Estimated Delivery Time

The estimated delivery time is typically 5–15 business days, depending on your location.

Please note that delivery times may occasionally be affected by:

  • High seasonal demand

  • Customs clearance procedures

  • Carrier delays outside of our control

We always work with reliable shipping partners to ensure safe and efficient delivery.

Shipping Method & Origin

To offer a wide range of products and maintain competitive pricing, orders may be shipped directly from our international fulfillment partners.

This means your order may be shipped from different international warehouses depending on product availability.

In some cases, customs duties or import taxes may apply, depending on your country's regulations. These charges, if applicable, are the responsibility of the customer.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed during checkout before completing your purchase.

Shipping fees may vary depending on:

  • Destination country

  • Shipping method

  • Package weight or size

Shipping Responsibility

Please note the following important information:

  • Once tracking information confirms that the package has been delivered to the provided address, the responsibility for the package transfers to the customer.

  • Customers are responsible for providing accurate shipping details when placing an order.

  • Address errors must be reported within 24 hours after placing the order.

Contact

If you have any questions about shipping or delivery, please contact our support team:

Sophie & Matthew Toronto
Email: info@sophiematthewtoronto.com