Terms and Conditions
These Terms & Conditions apply to all purchases made through the website of Sophie & Matthew Toronto. By accessing our website and placing an order, you agree to be bound by these terms.
If you have any questions regarding these Terms & Conditions, please contact us at:
info@sophiematthewtoronto.com
1. Applicability
By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
These terms apply to all customers who make purchases through the website of Sophie & Matthew Toronto.
2. Product Information
We make every effort to ensure that all product descriptions, images, and information displayed on our website are accurate and up to date. However, occasional typographical errors or minor inaccuracies may occur.
Slight variations in color, design, or appearance may occur due to screen settings, lighting, or production differences.
3. Orders & Payment
Orders are processed only after full payment has been successfully completed.
We offer several secure payment methods depending on your location. Available payment methods may vary by country.
Customers are responsible for selecting a payment method that is supported in their region.
4. Order Processing & Delivery
Orders are processed within 1–3 business days after payment confirmation.
Estimated shipping times may vary depending on the destination and external factors such as customs processing.
Orders may be shipped directly from our international fulfillment partners to ensure product availability and efficient delivery.
5. Returns & Cancellations
For detailed information about returns and cancellations, please refer to our Return Policy page.
By placing an order, you acknowledge and accept the conditions outlined in our return policy.
6. Liability
Sophie & Matthew Toronto is not responsible for lost or damaged shipments if the tracking information provided by the shipping carrier confirms that the package has been delivered to the address supplied by the customer.
Customers are responsible for ensuring that their shipping information is accurate at the time of purchase.
7. Intellectual Property
All content on this website, including text, images, product descriptions, branding, and logos, is the property of Sophie & Matthew Toronto and may not be copied, reproduced, or used without prior written permission.
8. Complaints
If you have a complaint about a product or service, you may contact our customer support team at:
We aim to respond to all inquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by applicable international e-commerce laws.
Any disputes arising from purchases made through the website of Sophie & Matthew Toronto will be handled in accordance with applicable legal regulations.